"So where do you work, and what do you do?"
Whenever a Quality Assurance Manager (QAM) gets this question and uses words like 'compliance' and 'credentialing', there can be a lot of confused and bewildered looks. Let's provide some clarification with Joel Cook, Quality Assurance Manager at Fusion Medical Staffing, about Fusion's credentialing process, and why it's so dang important!
What the heck is a Quality Assurance Manager (QAM), and what exactly do you do?
Joel Cook: Basically, a QAM's job is to gather all the required documentation to keep travelers compliant for their assignment. Fusion has certain requirements for all travelers to meet before (and during) an assignment. Every facility has their own specific requirements that also must be met. QAMs are responsible for making sure that each Fusion traveler continually meets all compliance requirements while they are on an assignment with Fusion.
Can you give me some specific examples of requirements and documentation that a QAM may need from a traveler?
JC: Absolutely! Health records, employment history, references, education (diploma), and certifications (like BLS and ACLS). If you can't provide your health records (or if they are incomplete), a QAM can help you find a clinic and set you up for any services that you may need for your compliance.
Holy paperwork, Batman! That seems like a lot of work. Can I just skip this process and then work on getting it done over time while I'm on assignment?
JC: The short answer is: No. The long answer is: Absolutely not. It may feel a bit overwhelming when you start receiving emails from your QAM. There's a lot that needs to be done, especially if you're new to traveling or to Fusion. But rest assured, your team at Fusion is ready and eager to help you navigate through the process! That's what we're here for!
What can I do to help make this process easier for both myself and my QAM?
JC: I am so glad you asked! (Seriously.) One of the best things you can do is not procrastinate. Most facilities require your compliance to be completed a minimum of one week before your assignment start date, so it's extremely important that you don't wait until the last minute to complete the requirements for your assignment. Results for some things like clinical tests (titers and TB tests) and background checks can take several days at minimum to come back, which is why it's critical to get started on them as soon as possible.
Another way you can help facilitate the process is to communicate with your QAM and ask questions. If you need help with something, ask us! The last thing we want is for you to become frustrated, or have something happen that would jeopardize your assignment in any way. In return, we just ask that you pay close attention to your email and voicemail, and respond to any messages as soon as possible. Another piece of advice I like to give my travelers is: hang on to your records and other documents that you have needed previously for your compliance. Many facilities have the same general requirements, so it's beneficial to keep these items in an easily accessible place (like a folder) to save you time, stress, and even money.
New travel adventures are waiting for you, but they can't become a reality until you work with your QAM to complete the credentialing process. Hopefully this has provided some insight regarding how important these requirements are. If you have any additional questions, ask! Your Fusion QAM is waiting to assist you!
Are you new to Fusion and wanna know what all the fuss is about? Check out The United States of Fusion and read the stats on what Fusion travelers do professionally and in their free time.