In travel healthcare, we often highlight the adventure — living flexibly, gaining experience quickly, and forming connections across the country. But behind the excitement, there’s a quieter truth: many travelers may feel like they’re constantly starting over — and rarely feel like they belong anywhere.
At Fusion, we’re working to change that. By listening deeply, acting intentionally, and dedicating a team to advocate for both you and our client facilities, we’re building something you can count on, even in a career built around movement. This is how we’re fostering belonging in healthcare travel.
Building Belonging in Healthcare Through Our Traveler Experience Team
How we create a culture that travels with you
Fusion is known for its people-first culture — rooted in positive intent, transparency, and the belief that we can improve the lives of everyone we touch. But we’re not satisfied with keeping that spirit behind our four walls.
We want our culture to travel with our travelers like you.
You may never walk into our headquarters, but you’re every bit as much a part of Fusion. And while we can’t control everything that happens inside a facility, we can control how someone experiences us.
So, if you share that you had a rocky start or felt unprepared, our traveler experience team steps in — not just to listen, but to act. We help bridge that gap, supporting you while also working with the client to strengthen future placements. We don’t see those moments as complaints; we see them as opportunities to improve the journey for everyone.
Our secret: listening first, then leading change
The secret is, we don’t wait for problems to surface — we ask for feedback proactively from both you and facility clients, and we use what we learn to improve future experiences.
For example, when a recruiter transition is needed — whether internally or because the recruiter’s journey has taken them elsewhere — we don’t just assign the next person in line. We take time to understand your history with Fusion, ask for input from your former recruiter, and occasionally use guided reflection tools to better understand the kind of recruiter relationship that will help you thrive.
After the new connection is made, our traveler experience team follows up to ensure things are on track — and if they’re not, we explore ways to strengthen the new relationship. If that still doesn’t feel right, we look at other possibilities. That said, we always encourage you to communicate directly with your recruiter first. It’s part of a “go-to-each-other-first” mindset that we try to live out both internally and externally.
Related: Our Recruiters Make Tough Talks Easy. Here’s Our Secret
This isn’t about giving you a free pass to swap recruiters — it’s about treating each match as a partnership that deserves thoughtful care.
Our priority: meeting your needs in a changing industry
The healthcare staffing world continues to evolve, and we’re evolving with it. One way we're leaning into that change is by tuning in more closely to what you’re telling us about the assignments themselves.
While each travel experience is different, we’ve started identifying common insights and feedback that help us understand what kind of environments lead to the best experiences. And just like people, no two assignments are the same. Some are high-energy and fast-paced, others require a calm and steady hand.
Related: Urban vs Rural Healthcare Traveler Jobs: What’s Right for You?
Nothing is for everyone, and everything is for someone. Our goal is to gather insight from travelers, recruiters, client managers, and facility partners to help create matches that make sense — matches that align not just with a resume, but with a mindset. When we do that well, everyone wins: you feel supported, clients receive quality care, and patients benefit most of all.
There’s no universal solution in healthcare staffing, but one thing remains true: when people feel seen and supported, they thrive. Traveler experience isn’t just a department at Fusion — it’s a mindset. One rooted in empathy, action, and a genuine belief that listening leads to better outcomes. And when space is created for you to be heard, we build something far more powerful than a placement — we build belonging.
Disclaimer: this blog was adapted from Dan DeVeney's original article published on the SIA website.
